Reference

How BDKK handles your information when you play

We collect what we need to run your account, process bKash and Nagad transfers, and keep the lobby secure. This policy covers what we gather, how we use it, and your rights to access or delete your data when you're done.

Account data securedPayment info encryptedContact us anytimeRetention limits statedYour control, your choice
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BDKK How BDKK handles your information when you play
DATA PRACTICES

How we protect and manage what you share

Every bKash, Nagad and Rocket transaction is encrypted before it leaves your device. Account passwords are hashed so even our team cannot read them. We keep transaction logs for six years to meet financial record requirements, then delete them. Marketing and session data expires after two years of account inactivity. You control who sees your game history; by default it stays private and only you and support staff handling a query can view it.

Encryption layer

Payment details and login credentials travel over SSL and are stored encrypted in our database. We rotate encryption keys quarterly and restrict access to a small operations team who need it to process withdrawals and investigate disputes.

Cookie use

Session cookies keep you logged in as you move between slots, live tables and the sportsbook. Analytics cookies measure which games are opened most so we can improve lobby layout. You can block them in browser settings but will need to log in again each visit.

Retention schedule

Transaction records stay for six years after your last deposit or withdrawal to comply with financial record laws. Marketing preferences and browsing history are deleted two years after your last login. Game-play logs expire after one year unless tied to an open dispute.

Your rights

Request a copy of your data anytime through live chat or email. Correct outdated contact details in account settings. Ask us to delete your account and we will erase all personal records within fourteen days, keeping only anonymised transaction totals as required by regulation.

POLICY QUESTIONS

Reach us about your data

If you want to see what we hold, correct a detail, or delete your account entirely, contact us through any of the channels below. We reply within two business days and process deletion requests within fourteen days once identity is confirmed. Live chat is the fastest path during support hours; email works if you need a record.

Team online

Live chat

Open the chat bubble in the bottom corner of any page while logged in and ask for the data-privacy team. They will verify your account and walk you through access, correction or deletion in real time during support hours.

Email privacy requests

Send your request to the support address listed in the site footer with your registered mobile number and account email. We reply with next steps within two business days and confirm once the change is complete.

Account settings panel

Log in, open account settings, scroll to the privacy section and toggle marketing preferences or submit a data-access request. The form routes directly to our compliance team and you receive a confirmation email within one business day.

Privacy policy answers

We ask for your mobile number, email address and a password. That lets us send login codes, confirm withdrawals and contact you about account activity. We also log your device type and IP address to detect unusual logins.

No. Your deposit and withdrawal records stay in your account history. We do not sell or share payment data with third parties. Support staff see it only when resolving a query you raise with us directly.

Transaction logs stay for six years to meet financial record rules. Marketing preferences and session data expire two years after your last login. Request full deletion anytime and we process it within fourteen days once identity is confirmed.

Yes. Contact live chat or email support with your registered mobile number and we will send a copy of your account record within two business days. You can also check transaction history and marketing preferences in account settings anytime.

Log in, open account settings, go to the notifications section and untick marketing messages. Changes take effect immediately. You can also click unsubscribe in any email we send or reply asking to be removed from the list.

We erase your email, mobile number, password and browsing history within fourteen days. Transaction records required by financial regulation are kept in anonymised form for six years, then deleted. Once confirmed, account deletion cannot be reversed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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